Help & support

Use advenr.com to search routes and compare trips across operators. When you choose a trip, you continue on that operator’s Advenr storefront (for example your-operator.advenr.app) to pick seats, enter passenger details, and pay. Tickets and QR codes are issued on the storefront after payment — not on the marketing site.

Open, Browse operators on advenr.com/vendors to see Advenr-powered operators and visit their storefronts directly. You can also search from the homepage and open a trip from the results list.

Travelers typically pay a small Advenr service charge (often GHS 1 per booking) in addition to the operator’s fare. The full amount, including any service charge, is shown before you confirm payment on the storefront. See Terms Section 6.2 for details.

After successful payment on the operator storefront, you should receive confirmation by email and/or SMS with your booking reference, trip details, and a digital ticket with a QR code. Present that confirmation or QR code when boarding.

Plan to be at the pickup location at least 20 minutes before departure, unless the operator tells you otherwise. Boarding rules and conduct expectations are set by the vendor you booked with.

Cancellation and refund rules are set by each operator, not by Advenr. Contact the operator directly with your booking reference. Advenr’s service charge is usually non-refundable even when a vendor refunds the fare. See Terms Section 6.6.

Start with the operator that sold the ticket — they are responsible for the service. Advenr may help with platform or payment issues, but traveler–vendor disputes (quality, refunds, schedule changes) should be resolved with the vendor first. See Terms Section 13.1. We are working on owning and managing our own fleets so we can take responsibility for the service end to end.

Where shown, it indicates the operator is part of Advenr’s vendor network and accreditation workflow. It is not a guarantee of every trip outcome — always review the operator’s listing and policies before you pay.

Account holders must be at least 18, or use the platform with a parent or guardian’s involvement and consent. See Terms Section 4.2.

Start from Become a vendor to open the vendor portal, complete the application, and work with the relevant accreditor for approval. You will need accurate business information and compliance with transport regulations before you can publish trips. See Terms Section 5.1.

Each approved operator gets a branded booking site at https://{your-slug}.advenr.app. Share that link on social media, WhatsApp, or your website — passengers book and pay there while Advenr powers inventory, seats, and tickets.

Vendors must obtain approval from the relevant accreditor on the platform before operating fully on Advenr. Accreditors review applications, monitor compliance, and can suspend operators who breach standards. See Terms Section 5.1 and Section 5.6.

Commission on successful bookings is typically 5–10%, as specified in your vendor agreement. It is deducted automatically before settlement to your bank account. See Terms Section 5.3.

After a traveler completes payment, settlements to your designated bank account are typically made within 8 hours, minus commission and applicable payment processing fees. See Terms Section 5.4.

You set and communicate your refund and cancellation policy to passengers. You are responsible for handling refund requests — Advenr does not process refunds on your behalf. See Terms Section 5.5 and Section 6.6.

You must provide accurate service information, honour confirmed bookings, maintain safety and quality, comply with licences and regulations, and respond promptly to traveller inquiries. See Terms Section 5.2.

Agent-assisted booking and commissions are part of Advenr’s distribution roadmap. If you already sell transport tickets through shops or agencies, contact us via the form below — choose a subject that describes your role — so we can discuss fit and timing.

Yes! Agents will have access to the same trips as passengers see online.

Commission structures for agents will follow separate product and agreement terms. Platform commission on vendor bookings is described in Terms Section 2.7 and Section 5.3; agent economics will be documented when the agent program is live.

Accreditors review and approve vendor applications, monitor compliance and performance, set standards for operators under their jurisdiction, and can suspend or remove vendors when needed. See Terms Section 7.1.

Accreditors receive free access to the oversight dashboard, including vendor monitoring, booking analytics, compliance tracking, and vendor management capabilities. See Terms Section 7.2.

Booking and vendor data accessible to accreditors is for regulatory and oversight purposes only — not for commercial use or sharing with unauthorized third parties. See Terms Section 7.3 and our Privacy Policy.

Use the contact form and select “I represent an accreditation body,” or sign in through the accreditor portal if your organization already has access. Include your institution name and jurisdiction so we can route your request.

For bookings we collect information you provide (name, email, phone, passenger and trip details) and payment status from our payment processor — not full card numbers stored by us. We also collect device and usage data described in our Privacy Policy. Vendors and accreditors provide separate business and contact data.

We use cookies and similar technologies for platform operation, analytics, and preferences. Details, including how to manage cookies, are in the Privacy and Cookies Policy at advenr.com/privacy.

Our Terms and Conditions (advenr.com/terms) and Privacy and Cookies Policy (advenr.com/privacy) govern use of the platform, bookings, vendor and accreditor obligations, and how we handle your information. Material changes to Terms may be posted on the site and communicated by email or in-product notice.

These Terms are governed by the laws of the Republic of Ghana. Disputes about platform use should first be addressed through good-faith negotiation. See Terms Section 13.2 and Section 15.