Advenr

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Privacy and Cookies Policy

Last updated: 31st October, 2025Effective date: 1st November, 2025

1. Introduction

Advenr (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Platform.

By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.

2. Information we collect

2.1 Information you provide

We collect information you voluntarily provide when using the Platform:

For travelers:

  • Full name
  • Email address
  • Phone number
  • Payment information (processed securely by our payment gateway)
  • Booking details (pickup location, seat preference, etc.)
  • Emergency contact information (optional)

For vendors:

  • Business name and registration details
  • Contact information (name, email, phone)
  • Bank account details (for payment settlement)
  • Transport service details (routes, schedules, pricing)

For accreditors:

  • Organization name
  • Contact person details
  • Official email and phone number
  • Institutional information

2.2 Information collected automatically

When you use the Platform, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages viewed, features used, time spent)
  • Location data (general location based on IP address)
  • Cookies and similar tracking technologies (see Cookie Policy below)

2.3 Information from third parties

We may receive information from:

  • Payment processors (transaction status, payment method)
  • Accreditors (vendor verification status)

3. How we use your information

We use your information for the following purposes:

3.1 Platform operations

  • Process and manage bookings
  • Facilitate payments between travelers and vendors
  • Verify vendor credentials and compliance
  • Provide customer support
  • Send booking confirmations and notifications

3.2 Communication

  • Send transactional emails (booking confirmations, payment receipts)
  • Respond to inquiries and support requests
  • Send important Platform updates or changes
  • Marketing communications (with your consent; opt-out available)

3.3 Analytics and improvement

  • Analyze Platform usage and performance
  • Improve Platform features and user experience
  • Identify and fix technical issues
  • Generate aggregated, anonymized reports for accreditors

3.4 Safety and security

  • Detect and prevent fraud or unauthorized activity
  • Enforce our Terms and Conditions
  • Comply with legal obligations
  • Protect the rights and safety of users

3.5 Legal compliance

  • Respond to legal requests and court orders
  • Comply with applicable laws and regulations
  • Investigate violations of our Terms

4. How we share your information

We do not sell your personal information. We share your information only in the following circumstances:

4.1 With vendors

When you make a booking, we share your information with the relevant vendor:

  • Passenger name, phone number, email
  • Booking details (date, route, seat number, pickup location)
  • Payment confirmation status

Vendors need this information to provide you with transport services.

4.2 With accreditors

Accreditors have access to:

  • Booking data (anonymized or aggregated where appropriate)
  • Vendor performance metrics
  • Compliance and safety information

Accreditors use this information for regulatory oversight only.

4.3 With payment processors

We use third-party payment processors to handle transactions. Payment information is transmitted directly to the processor and is not stored on our servers. Payment processors have their own privacy policies.

4.4 With service providers

We share information with third-party service providers who perform services on our behalf:

  • Cloud hosting providers (data storage)
  • Email and SMS notification services
  • Analytics providers
  • Customer support tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.5 Legal obligations

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights or property
  • Prevent fraud or illegal activity
  • Protect user safety

4.6 Business transfers

If Advenr is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

4.7 With your consent

We may share your information for other purposes with your explicit consent.

5. Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention periods:

  • Traveler booking data: 24 months after travel date
  • Vendor account data: Duration of vendor relationship + 12 months
  • Payment transaction records: 7 years (for accounting and legal purposes)
  • Analytics data: Aggregated and anonymized indefinitely

You may request deletion of your data at any time (subject to legal retention requirements). Contact us at support@advenr.com.

6. Data security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: Data transmitted over the internet is encrypted using SSL/TLS
  • Secure servers: Data is stored on secure cloud servers with access controls
  • Payment security: Payment data is processed through PCI DSS-compliant gateways
  • Access controls: Only authorized personnel can access personal data
  • Regular audits: We conduct security audits and vulnerability assessments

However, no system is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.

7. Your rights

Depending on your location, you may have the following rights:

7.1 Access and portability

You have the right to request:

  • Access to your personal information
  • A copy of your data in a portable format

7.2 Correction

You may update or correct your information through your account settings or by contacting us.

7.3 Deletion

You may request deletion of your account and personal information, subject to:

  • Legal retention requirements
  • Outstanding obligations (unpaid fees, pending bookings)
  • Legitimate business needs (fraud prevention, dispute resolution)

7.4 Objection and restriction

You may object to or request restriction of certain data processing activities, such as marketing communications.

7.5 Withdrawal of consent

Where we process your data based on consent, you may withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.

To exercise your rights, contact us at support@advenr.com.

8. Cookies and tracking technologies

8.1 What are cookies?

Cookies are small text files stored on your device when you visit the Platform. They help us recognize your browser and remember certain information.

8.2 Types of cookies we use

  • Essential cookies: Required for Platform functionality (login, session management)
  • Analytics cookies: Help us understand how users interact with the Platform (Google Analytics, etc.)
  • Functional cookies: Remember your preferences and settings
  • Advertising cookies: (If applicable) Used to deliver relevant ads

8.3 Managing cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect Platform functionality.

To opt out of Google Analytics: Google Analytics opt-out

The Platform may contain links to third-party websites or services (e.g., social media, payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will delete it promptly.

If you believe we have collected information from a child, contact us immediately at support@advenr.com.

11. International data transfers

Your information may be transferred to and processed in countries outside of Ghana, including countries that may not have the same data protection laws as your jurisdiction. By using the Platform, you consent to such transfers.

We ensure appropriate safeguards are in place for international transfers, such as:

  • Standard contractual clauses
  • Adequacy decisions by relevant authorities
  • Explicit consent where required

12. Changes to this privacy policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting to the Platform. Material changes will be communicated via email or Platform notification.

Last updated date: We will update the “Last updated” date at the top of this Privacy Policy when changes are made.

Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

13. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Complaint resolution

If you are not satisfied with our response to your privacy concerns, you may have the right to lodge a complaint with your local data protection authority.

Ghana Data Protection Commission: