1. Acceptance of terms
Welcome to Advenr (“we,” “us,” or “our”). By accessing or using the Advenr platform (the “Platform”), whether as a traveler, vendor, or accreditor, you agree to be bound by these Terms and Conditions (“Terms”).
If you do not agree to these Terms, please do not use the Platform.
2. Definitions
2.1 “Platform” refers to the Advenr website, mobile applications, and all related services.
2.2 “Traveler” refers to any individual who uses the Platform to search for, book, or purchase transport services.
2.3 “Vendor” refers to transport service providers (bus operators, etc.) who list and sell their services through the Platform.
2.4 “Accreditor” refers to regulatory bodies, institutions, or organizations that oversee and regulate vendors on the Platform.
2.5 “Booking” refers to a confirmed reservation for transport services made through the Platform.
2.6 “Service charge” refers to the fee charged by Advenr to travelers for using the Platform.
2.7 “Commission” refers to the fee charged by Advenr to vendors for successful bookings.
3. Platform services
3.1 General description
Advenr is a SaaS platform that connects travelers with verified transport vendors. We provide:
- Vendor management and verification tools for accreditors
- Booking and payment processing for travelers
- Storefront and business management tools for vendors
3.2 Platform role
Advenr acts as an intermediary platform. We do not own, operate, or control any transport services. All transport services are provided by independent third-party vendors. Advenr is not responsible for the actual provision of transport services. We are working on owning and managing our own fleets so we can take responsibility for the service end to end.
4. User accounts
4.1 Account registration
To use certain features of the Platform, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your information to keep it accurate
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized use of your account
- Be responsible for all activities under your account
4.2 Account eligibility
You must be at least 18 years old to create an account. If you are under 18, you may use the Platform only with the involvement and consent of a parent or legal guardian.
4.3 Account termination
We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason we deem appropriate, with or without notice.
5. Vendor terms
5.1 Vendor registration
To become a vendor, you must:
- Complete the vendor application process
- Obtain approval from the relevant accreditor
- Provide accurate business information and documentation
- Comply with all applicable laws and regulations
5.2 Vendor responsibilities
As a vendor, you agree to:
- Provide accurate information about your transport services
- Honor all confirmed bookings made through the Platform
- Maintain the safety and quality of your transport services
- Comply with all relevant transport regulations and licenses
- Respond promptly to traveler inquiries and complaints
- Provide services as described in your listings
5.3 Vendor commission
Vendors agree to pay Advenr a commission of 5–10% per successful booking. The exact rate will be specified in your vendor agreement. Commission is automatically deducted before payment settlement to vendors.
5.4 Payment settlement
Payments for bookings will be settled to your designated bank account within 8 hours after the traveler completes payment, minus the applicable commission and any payment processing fees.
5.5 Refunds and cancellations
Vendors are solely responsible for handling refunds and cancellations according to their stated policies. Advenr does not process refunds on behalf of vendors. Each vendor must clearly communicate their refund policy to travelers.
5.6 Vendor suspension
Accreditors may suspend or remove vendors from the Platform for:
- Violation of these Terms
- Failure to provide services as promised
- Excessive customer complaints
- Safety violations
- Non-compliance with regulations
6. Traveler terms
6.1 Booking process
When making a booking, you agree to:
- Provide accurate passenger information
- Pay all applicable fees (ticket price + service charge)
- Review and accept the vendor's terms and cancellation policy
- Arrive at the designated pickup location on time
6.2 Service charge
Travelers agree to pay a service charge (typically GHS 1) per booking. This fee is clearly displayed before payment confirmation and covers platform maintenance, payment processing, and customer support.
6.3 Payment
Payments are processed through our third-party payment gateway. By making a payment, you agree to the payment processor's terms and conditions. All payments are final upon confirmation unless the vendor's cancellation policy states otherwise.
6.4 Booking confirmation
Upon successful payment, you will receive a booking confirmation via email and/or SMS containing:
- Booking reference number
- Trip details (route, date, time, seat number)
- Vendor contact information
- Digital ticket with QR code
6.5 Traveler responsibilities
You agree to:
- Arrive at the pickup location 20 minutes before departure
- Present your booking confirmation or QR code when boarding
- Comply with the vendor's rules and regulations
- Behave respectfully toward vendor staff and other passengers
6.6 Cancellations and refunds
Cancellation and refund policies are set by individual vendors, not by Advenr. You must contact the vendor directly for cancellation requests. Advenr's service charge is non-refundable in most cases, even if the vendor issues a refund.
6.7 No-show policy
If you fail to arrive at the pickup location on time or do not use your booked service, you may not be entitled to a refund. Contact the vendor directly regarding their no-show policy.
7. Accreditor terms
7.1 Accreditor role
Accreditors are responsible for:
- Reviewing and approving vendor applications
- Monitoring vendor compliance and performance
- Suspending or removing non-compliant vendors
- Setting guidelines and standards for vendors under their jurisdiction
7.2 Accreditor access
Accreditors receive free access to the oversight dashboard, which includes:
- Real-time vendor monitoring
- Booking analytics and reports
- Compliance tracking tools
- Vendor management capabilities
7.3 Data access and usage
Accreditors may access booking and vendor data for regulatory purposes only. This data must not be used for commercial purposes or shared with unauthorized third parties.
8. Prohibited conduct
All users agree not to:
- Use the Platform for any unlawful purpose
- Impersonate any person or entity
- Interfere with or disrupt the Platform's operation
- Attempt to gain unauthorized access to the Platform
- Upload or transmit viruses, malware, or malicious code
- Scrape, harvest, or collect user data without permission
- Post false, misleading, or fraudulent listings or bookings
- Engage in fraudulent payment activities
- Harass, threaten, or abuse other users
- Violate any applicable laws or regulations
9. Intellectual property
9.1 Platform ownership
The Platform, including all content, features, functionality, software, and design, is owned by Advenr and is protected by copyright, trademark, and other intellectual property laws.
9.2 Limited license
We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for its intended purposes. You may not:
- Copy, modify, or distribute Platform content without permission
- Reverse engineer or attempt to extract source code
- Use the Platform's branding without authorization
- Create derivative works based on the Platform
9.3 User content
By posting content on the Platform (listings, reviews, etc.), you grant Advenr a worldwide, non-exclusive, royalty-free license to use, display, and distribute that content in connection with the Platform's operation.
10. Disclaimers
10.1 Platform availability
We strive for 99.9% uptime but do not guarantee uninterrupted access to the Platform. We may suspend or terminate the Platform for maintenance, updates, or unforeseen circumstances without liability.
10.2 Third-party services
The Platform integrates with third-party services (payment gateways, SMS providers, etc.). We are not responsible for the availability, accuracy, or performance of these third-party services.
10.3 Vendor services
Advenr does not guarantee the quality, safety, or reliability of vendor services. We act only as a platform connecting travelers with vendors. All transport services are provided by independent third parties. We are not liable for:
- Delays, cancellations, or schedule changes
- Accidents, injuries, or damages during travel
- Lost or damaged luggage or personal property
- Vendor misconduct or failure to provide services
- Disputes between travelers and vendors
10.4 No warranties
The Platform is provided “as is” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
11. Limitation of liability
11.1 Maximum liability
To the fullest extent permitted by law, Advenr's total liability for any claim arising out of or related to these Terms or the Platform shall not exceed the amount you paid to Advenr in the six (6) months preceding the claim.
11.2 Exclusion of damages
Advenr shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits or revenue
- Loss of data or information
- Travel disruptions or missed connections
- Personal injury or property damage during travel
- Emotional distress or inconvenience
11.3 Third-party actions
We are not liable for the actions, errors, or omissions of vendors, travelers, payment processors, or any other third parties.
12. Indemnification
You agree to indemnify, defend, and hold harmless Advenr, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:
- Your use of the Platform
- Your violation of these Terms
- Your violation of any third-party rights
- Your conduct or content on the Platform
- (For vendors) Your provision of transport services
13. Dispute resolution
13.1 Traveler–vendor disputes
Disputes between travelers and vendors (refunds, service quality, etc.) must be resolved directly between the parties. Advenr may facilitate communication but is not obligated to mediate or resolve disputes.
13.2 Platform disputes
Any disputes arising from these Terms or the Platform's use shall be governed by the laws of Ghana. You agree to attempt to resolve disputes through good-faith negotiation before pursuing legal action.
14. Changes to terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Platform. Your continued use of the Platform after changes constitutes acceptance of the modified Terms. Material changes will be communicated via email or Platform notification.
15. Governing law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana, without regard to conflict of law principles.
16. Termination
16.1 Termination by users
You may terminate your account at any time by contacting us at support@advenr.com.
16.2 Termination by Advenr
We may terminate or suspend your account immediately, without prior notice, for:
- Violation of these Terms
- Fraudulent or illegal activity
- Abuse of the Platform or other users
- Non-payment of fees owed
- Any other reason at our discretion
16.3 Effect of termination
Upon termination:
- Your access to the Platform will be revoked
- Outstanding bookings will be honored according to vendor policies
- Unpaid fees remain due and payable
- Certain provisions of these Terms (liability, indemnification, etc.) survive termination
17. Miscellaneous
17.1 Entire agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Advenr regarding the Platform.
17.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.
17.3 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.
17.4 Assignment
You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any affiliate or successor without restriction.
17.5 Force majeure
We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, pandemics, internet failures, or government actions.
18. Contact information
For questions, concerns, or notices regarding these Terms, please contact us:
- Email: info@advenr.com
- Support: support@advenr.com
- Address: Todah Court, Accra, Ghana